Refund policy

At Local Cuts Direct, we take pride in supplying premium-quality Australian meat. If you're not completely satisfied with your order, we're here to help.

Fresh & Perishable Products

Because our products are fresh and perishable, we generally cannot accept returns once an order has been delivered. However, if your order arrives damaged, spoiled, incorrect, or is missing items, please contact us and we'll work to resolve the issue promptly.

Eligible Refunds or Replacements

You may be eligible for a replacement, store credit, or refund if:

  • You received the wrong product.

  • Your order was damaged during delivery.

  • Products arrived spoiled or unsafe for consumption.

  • Items were missing from your order.

  • Your order could not be delivered due to an error on our part.

To help us investigate your claim, please contact us within 24 hours of delivery.

How to Request a Refund

Please email us at [customersupport383@gmail.com] with:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging (where applicable)

Our team will review your request and respond within 2 business days.

Refund Processing

If your claim is approved:

  • Refunds will be processed to your original payment method.

  • Refunds are typically completed within 5–10 business days, depending on your bank or payment provider.

  • In some cases, we may offer a replacement product or store credit instead of a refund.

Non-Returnable Items

We cannot accept returns or provide refunds if:

  • You change your mind after delivery.

  • The product has been opened or consumed, unless it is faulty or unsafe.

  • Incorrect delivery information was provided at checkout.

  • Delivery was unsuccessful because no one was available to receive the order where required.

Nothing in this policy limits your rights under the Australian Consumer Law.

Order Cancellations

Orders may be cancelled before they are prepared for dispatch. Once your order has entered processing or has been dispatched, cancellation may no longer be possible.

Please contact us as soon as possible if you need to cancel an order.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Contact Us

If you have any questions about this policy or need assistance with your order, please contact us:

Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM (AEST)